Last Updated: 09/07/2025

Q: Do you ship worldwide?
Yes, Victoris ships worldwide.

Q: How long does delivery take?
Standard delivery takes 3–7 business days, express delivery 1–3 business days. Customers in the GCC may be eligible for next-day delivery.

Q: How much does shipping cost?
Shipping is free on orders above AED 500 (or equivalent). For orders below this, shipping fees are calculated at checkout.

Q: Will I have to pay customs duties or taxes?
For international orders, any duties, taxes, or import fees are the customer’s responsibility and will be collected by the courier at delivery.

Q: Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking link.

Q: Can I return an item?
Yes. Items may be returned within 14 days of delivery, provided they are unused, unwashed, unworn, and in their original packaging with all tags attached.

Q: How do I start a return?
Contact our Customer Care team via the “Contact Us” page with your order number. We’ll send you return instructions.

Q: Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received was incorrect or faulty.

Q: When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and approve your return.

Q: Can I exchange an item?
Yes, exchanges are possible if the requested item is in stock. If not, we’ll issue a refund.