Last Updated: 09/07/2025

Welcome to Victoris. By shopping with us, you agree to the following terms. We keep it simple and transparent so you know exactly what to expect.

At Victoris, we want you to love every piece you purchase. If for any reason you are not fully satisfied, we’re here to make returns and exchanges as smooth as possible.

• Items must be returned within 14 days of delivery.
• Items must be unused, unwashed, and unworn, with all original tags, labels, and packaging intact.
• Sale items and gift cards are non-returnable and non-exchangeable, unless faulty.

1. Contact our Customer Care team through the “Contact Us” page with your order number.
2. We’ll provide you with return instructions and a return authorization code.
3. Pack your item securely and send it back using the courier of your choice.

• Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service to ensure your return is received safely.

• Once your return is inspected and approved, a refund will be issued to your original method of payment within 7–10 business days.
• Shipping fees (if applicable) are non-refundable.

• Exchanges are subject to product availability.
• If the requested item is unavailable, we will issue a refund instead.

If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Our Commitment:
We stand behind the quality of Victoris and aim to deliver a customer experience that matches our brand values — strong, reliable, and trustworthy.