Terms & Conditions
Last Updated: 08/29/2025
Welcome to Victoris. By shopping with us, you agree to the following terms. We keep it simple and transparent so you know exactly what to expect.
1. General
- These Terms & Conditions govern your use of our website, app, and services.
- By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
- We may update these terms occasionally, check back for the latest version.
2. Products & Availability
- We work hard to ensure product details, sizing, pricing, and availability are accurate.
- Colors and textures may vary slightly due to screen settings or natural variations in materials.
- Limited-edition items may sell out quickly, we cannot guarantee restocks.
3. Pricing & Payment
- All prices are listed per selection.
- Payment methods: credit/debit cards, digital wallets, and any other payment options offered at checkout.
- Orders are confirmed once payment is successfully processed.
4. Shipping & Delivery
- We ship worldwide (where permitted).
- Delivery times vary depending on location, estimated times will be shown at checkout.
- Customers are responsible for providing accurate delivery information.
- Shipping fees, customs, and duties (if applicable) are the responsibility of the customer.
5. Returns & Refunds
- See Refund & Return Policy below for details.
6. Intellectual Property
- All logos, designs, graphics, and content are the intellectual property of Victoris.
- You may not copy, reproduce, or use them without written permission.
7. Limitation of Liability
- We aim for excellence, but we are not liable for indirect damages (e.g., lost profits, data loss, delays).
- Maximum liability is limited to the purchase price of the product in question.
8. Governing Law
- These terms are governed by the laws of United States of America.
- Disputes shall be resolved in the courts of United States of America.
Refund & Return Policy
At Victoris, we stand by the quality of our products. If something isn’t right, here’s how we handle returns:
1. Eligibility for Returns
- You may return unworn, unused items within 14 days of delivery.
- Items must be in their original condition, with tags and packaging intact.
- Customized or final-sale items are non-returnable.
2. Refunds
- Refunds are processed to your original payment method within 30 business days once we receive and inspect the returned item.
- Shipping fees, customs, and duties are non-refundable.
3. Exchanges
- Exchanges are offered based on stock availability.
- If the requested item is out of stock, you may choose a refund or store credit.
4. Damaged or Incorrect Items
- If you receive a defective or wrong item, contact us immediately at contact@victorisofficial.com with photos.
- We’ll cover return shipping for damaged/incorrect items.
5. How to Start a Return
- Email contact@victorisofficial.com with your order number.
- We’ll provide return instructions and a shipping label (where applicable).
- Pack the item securely and send it back within the return window.
6. Our Promise
We design Victoris pieces to be worn with pride. If something doesn’t feel right, we’ll make it right — with fairness, transparency, and respect.